Page 1 of 2

Imagine frozen but sound continue

Posted: Mon Jul 19, 2021 7:22 pm
by manu81cba
after a few minutes the image is frozen but the sound continues to work. I am with network cable to avoid inconveniences. Is it an error or a failure of the application?

Re: Imagine frozen but sound continue

Posted: Tue Jul 20, 2021 12:44 pm
by hellobox
1. Upgrade to the latest software and keep the device online.
2. Give me SN of the device, only the first 4 characters are required.

Re: Imagine frozen but sound continue

Posted: Tue Jul 20, 2021 1:21 pm
by manu81cba
1. Already have last firmware... Or you have any beta news for try?
2. SN number dc3d333208084432

I use in xiaomi tv box s the app... And frozen always... My internet red no was a problem

Re: Imagine frozen but sound continue

Posted: Wed Jul 21, 2021 7:33 am
by hellobox
I did not find your device in online device list. Can you tell me when the device is online?

Re: Imagine frozen but sound continue

Posted: Wed Jul 21, 2021 12:36 pm
by manu81cba
All day is online... All day is on... Or you need any see the TV?

Re: Imagine frozen but sound continue

Posted: Thu Jul 22, 2021 12:19 pm
by manu81cba
You can check?

Re: Imagine frozen but sound continue

Posted: Fri Jul 23, 2021 2:06 am
by hellobox
At different times, I played the program remotely, and the video and audio were smooth every time.

The below things need to be confirmed.
1: Try different decoder(auto/software/hardware) with xiaomi tv box, is the playback normal?
2: What is the android version of xiaomi tv box?
3: Is the playback normal with other android devices?

Re: Imagine frozen but sound continue

Posted: Fri Jul 23, 2021 3:15 am
by manu81cba
1. Different decoder same result
2. Android version 9 ATV
3. In my cellphone Samsung s21+ no problem.

I think is the app no working fine in xiaomi tv box s . You can fix?

Re: Imagine frozen but sound continue

Posted: Fri Jul 23, 2021 4:16 am
by hellobox
What model is your Mi TV box?

Re: Imagine frozen but sound continue

Posted: Fri Jul 23, 2021 4:49 pm
by manu81cba
You can see